USDS Care

DJI warranties are limited. Insurance is slow. And when
your drone goes down, your job doesn’t pause.

USDS Care bridges the gap.

✔ Accidental damage protection
✔ Coverage for unexpected hardware failures
✔ One replacement event per year
✔ Fast, US‑based support from real pilots
✔ No insurance providers involved

USDS Care is not insurance—it’s direct support from
the people who sold you the drone.

Coverage lasts 12 months per coverage period

Coverage begins on the later of:

• The date USDS Care is purchased, or
• The date the device serial number is submitted and verified

USDS Care protects your eligible US Drone Supply
purchase against:

Covered

• Accidental damage — crashes, drops,
  collisions, hard landings
• Accidental water exposure — as long as
  the device is recovered and returned
• Unexpected hardware failures — power
  loss, error codes, electronic or mechanical failure
• Operational issues — problems that
  prevent normal use during standard operation

If a covered issue occurs, USDS will repair or
replace the device at our discretion.

• Includes one (1) replacement event per 12‑month
  coverage period
• Replacement applies to the entire kit (aircraft, remote, goggles,
  bundled components)

A replacement issued for any component counts as
the annual replacement event.

USDS Care is designed for accidents and unexpected failures—not losses or misuse.

• Lost, stolen, or unrecovered devices
• Flyaways or unrecovered incidents of any kind
• Damage when the device is not returned to USDS
• Cosmetic damage that does not affect operation
• Normal wear items (batteries, propellers,
  consumables)
• Intentional misuse, abuse, or negligence
• Unauthorized repairs or modifications
• Issues caused by third‑party accessories
• Incidents reported more than 10 days
  after occurrence
• Devices without a valid serial number
• Additional claims after the annual replacement is used

To file a claim, you’ll need:

• Original USDS order number
• Device serial number
• Description of the incident or failure
• Photos or video (if requested)

⏱ Claims must be submitted within 10 days of the incident.

All claims require the affected device to be returned to USDS for inspection before repair or replacement begins.

• USDS Care is not insurance
• Coverage is non‑cancelable and non‑refundable once purchased
• Once a replacement event is used, coverage is considered fully utilized for that period
• Regulatory actions, firmware restrictions, or government grounding are not covered
• Liability is limited to the amount paid for USDS Care, to the maximum extent permitted by law

Coverage is governed by the laws of the State of California

USDS Care applies only to:

• Eligible hardware purchased directly from US Drone Supply
• The original purchaser
• Devices with a valid order number and serial number on file

Coverage is non‑transferable and cannot be moved to another owner, account, or device.

When a product is sold as a kit, the entire kit counts as one covered device.

Terms and Conditions