Max and Matt were awesome to work with during the acquisition of the battery for my DJI Matrice 4E drone. Professional, courteous, and knowledgeable with great communications. Thank You!
USDS Care
USDS Care
/yr
12-mo term · can renew up to 3 yrs
Which drone are you protecting?
Pick the drone you're buying or already own — this only sets your coverage tier. The drone isn't added to your cart.
or enter the drone's value
Your plan
/yr
12-mo term · can renew up to 3 yrs
- Accidental damage
- Hardware failure
- Water (if recovered)
- 1 replacement / year
Real US pilots
Activates on ship
Claim within 10 days
Same coverage on every tier — only the price scales to your drone’s value. Excludes flyaways, theft, and cosmetic wear.
Why USDS Care
Crash Coverage. Direct support from the team that sold you the drone.
DJI warranties are limited. Insurance is slow. And when your drone goes down, your work doesn’t pause. USDS Care closes the gap — one flat plan, real US-based pilots, and a fast path back in the air.
Real US pilotsNot a call-center script
Fast turnaroundSkip the insurance runaround
Whole-kit coverageAircraft, remote & goggles
How it works
Covered in three steps
1
Match your tier
Your plan price is set by your drone’s value — pick your model above and we’ll land you on the right tier automatically.
2
Fly protected
Coverage runs for a 12-month term and can auto-renew up to 3 years. Accidental damage, hardware failure, and recovered water damage are all in.
3
File within 10 days
Send your order number, serial, and photos within 10 days. Return the kit for inspection and use your one refresh per year for a small fee.
What’s covered
- Accidental damage — crashes, drops, collisions, hard landings
- Hardware failure — power loss, error codes, electronic or mechanical faults
- Accidental water exposure — as long as the device is recovered and returned
- One full-kit refresh per 12 months for a small fee
What’s not covered
- Lost, stolen, or unrecovered devices, and flyaways
- Cosmetic damage that doesn’t affect operation
- Normal wear items like batteries and propellers
- Claims filed more than 10 days after the incident
- Devices without a valid serial number
Eligibility
Drones we cover
Coverage is available on most enterprise, consumer, and prosumer drones valued up to $20,000. Freefly and drones over $20k aren’t eligible — reach out and we’ll help.
Enterprise
Consumer & Prosumer
Getting started
Two ways to enroll
New purchase
Buying a drone today
Add USDS Care above and check out together. Coverage activates as soon as your drone ships — nothing else to do.
Already own your drone
Add Care to a previous purchase
1
Purchase USDS Care
Choose the tier that matches your original purchase amount.
2
Verify your device
Quick form — takes just a few minutes.
3
Activation
Once approved, USDS Care activates and coverage begins on the approval date. If your device does not pass verification, your purchase is fully refunded.
Verify My Device
Prefer email? Reach us at help@usdronesupply.com and we’ll walk you through it.
When something goes wrong
Filing a claim
File within 10 days of the incident. Have these ready and our team takes it from there.
- Your original USDS order number
- The device serial number
- A short description of what happened
- Photos or video of the damage
- Return the kit to USDS for inspection
Good to know
Plan terms & FAQ
Can USDS Care auto renew?
No, but you can purchase it up to 3 years in a row.
Are replacements new?
Replacement units provided under USDS Care may be new or refurbished and will be professionally inspected and tested to ensure proper functionality. Cosmetic appearance may vary. USDS may substitute an equivalent model or equivalent-condition unit if the exact model is not available.
Do I have to return my device?
Yes. All claims require the affected device to be returned to USDS.
Is water damage covered?
Yes—if the device is recovered and returned.
Are Flyaways covered?
No. Lost or unrecovered devices are not covered.
Does coverage apply to the whole kit?
No, the coverage applies to the aircraft and primary control devices.
Is USDS Care insurance?
No. USDS Care is a direct protection plan backed by US Drone Supply — the same team that sold you the drone. There’s no insurance carrier, no adjuster, and no lengthy claims process.
How many claims can I make?
One replacement event per 12-month term, covering the entire kit — aircraft, remote, goggles, and bundled components. A small tier-based refresh fee applies at the time of claim.
How long does coverage last?
Each plan runs for a 12-month term and can auto-renew for up to 3 years so your protection never lapses between seasons.
Can I transfer or cancel my plan?
Coverage is non-transferable and, once active, non-cancelable and non-refundable. Plans are governed by California law.
What if my drone is worth more than $20,000?
Plans cover drones valued up to $20,000. If yours is above that — or it’s a Freefly — contact our team and we’ll help you find the right coverage.
Protect your investment before your first flight.
Pick your drone, lock your tier, and fly knowing US Drone Supply has your back.
USDS Care is not insurance. One replacement event per 12-month term covers the entire kit. Non-transferable, non-cancelable, and non-refundable once active. Governed by California law.
Important Legal Notes
- USDS Care is not insurance
- Coverage is non‑cancelable and non‑refundable once purchased
- Once a replacement event is used, coverage is considered fully utilized for that period
- Regulatory actions, firmware restrictions, or government grounding are not covered
- Liability is limited to the amount paid for USDS Care, to the maximum extent permitted by law
Coverage is governed by the laws of the State of California
Eligibility Rules
USDS Care applies only to:
- Eligible hardware purchased directly from US Drone Supply
- The original purchaser
- Devices with a valid order number and serial number on file
Coverage is non‑transferable and cannot be moved to another owner, account, or device.
When a product is sold as a kit, the entire kit counts as one covered device.
Terms and Conditions
- USDS Care is not insurance
- Coverage is non‑cancelable and non‑refundable once purchased
- Once a replacement event is used, coverage is considered fully utilized for that period
- Regulatory actions, firmware restrictions, or government grounding are not covered
- Liability is limited to the amount paid for USDS Care, to the maximum extent permitted by law
Coverage is governed by the laws of the State of California
USDS Care applies only to:
- Eligible hardware purchased directly from US Drone Supply
- The original purchaser
- Devices with a valid order number and serial number on file
Coverage is non‑transferable and cannot be moved to another owner, account, or device.
When a product is sold as a kit, the entire kit counts as one covered device.
